Valley Eye Associates believes in offering each patient the best experience possible, and to do that we need a great team! We are looking for individuals who believe in compassionately educating and treating patients to make the best eye health decisions to achieve their vision goals. Valley Eye Associates provides a family-like atmosphere with great benefits, and a fulfilling role in providing excellent patient care.
We are currently hiring for the following positions:
Technician
Seeking full-time in Oshkosh
Position Summary:
To perform an extensive number of data collection functions as delegated by the physicians to allow for proper and professional diagnosis of patients and do so in a way that instills confidence in the treatment.
Education and Experience:
– High school diploma or equivalent
– Previous medical assisting experience helpful, but not required
– Prior in-office experience in another department helpful
– Ability to perform refractions or will be able to perform within first year of employment
– OSC certified or certified within 90 days of employment
– COA certification preferred. Uncertified technicians will have the opportunity to become certified after one year of experience working with an ophthalmologist.
– Previous Epic experience preferred
Essential Functions:
1. Communication and Patient Care
– Acquaint all patients with the office procedures to which they will be exposed
– Inform patients of the purpose of all tests and how they will be affected during the tests
– Obtain patient history and include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications
– Enter all pertinent information accurately and efficiently into the Electronic Medical Record
– Assist with office procedures
– Relate any questions concerning patient care to the physicians
– Call in medication refills to pharmacies, once certified
– Be willing to travel and work at any VEA location, as needed
2. Triage
– Escort patients from the waiting area for the data collection. Following testing, advise patients as to who will see them next and make them comfortable while they wait.
– Maintain a smooth flow of patients to the physicians, altering the test sequence as required
– Communicate with fellow technicians to facilitate proper patient flow
– Escort patients to counseling rooms for surgery scheduling
– Schedule follow-up appointments as needed
– Assist physicians with patients as needed
– Answer phone calls and questions from patients regarding their care and/or sore eyes
3. Administrative
– Maintain medical equipment
– Keep examination rooms and back office clean and stocked with supplies
– Check calibration of equipment and adjust or call for service, as necessary
– Assist with inventory of all patient care supplies
4. Expectations
– To study and become OSC or COA certified starting 90 days after employment as a Technician
Additional duties as assigned by managers/administrators/owner.
Hours:
– Monday through Friday
– Flexible 6:30 a.m. to 7:00 p.m.
– Alternate Saturday morning clinics with other team members
– Staff retreats and employee education events as required
Interested candidates should email their resume and cover letter to Lisa Murphy, Clinical Manager, at Lisa.Murphy@thedacare.org.
Patient Service Representative
Seeking full-time in Green Bay
Position Summary:
This individual is the first impression of our practice, promoting the company’s mission and values. They continually interact with doctors, staff, and patients to complete administrative patient care responsibilities and ensure smooth patient flow during the check-in and check-out process. This individual demonstrates responsiveness, courtesy, and professionalism to ensure a pleasant patient experience.
Education and Experience:
– High school diploma or equivalent
– Customer service experience preferred
– 1-2 years medical/dental office experience preferred
– Previous Epic experience preferred
Essential Functions:
1. Data Entry and Chart Administration
– Diligently interacts with patients to schedule, reschedule, and cancel appointments, so appointments are accurately and properly scheduled for the practice
– Greets, checks in, and registers patients. Verifies patient demographic and insurance information.
– Collects, scans, and accurately explains registration paperwork and signatures needed per regulations
– Follows standard patient check-out process, making applicable follow-up appointments and assisting with final questions, so patients leave with all necessary information
2. Telephone and Greeting
– Answers telephone calls within three rings, using the appropriate Valley Eye greeting
– Actively listens to callers to determine their concerns and provides the available options
– Takes time to explain any needs for transferring so callers understand where they are being transferred to and why
– Gathers and accurately summarizes telephone calls in Epic, providing relevant information for medication refills, or specific messages to the technicians or physicians for follow-up
3. Consistent Patient Follow-Up
– Makes phone calls to patients to coordinate and schedule appointments for outside referring physicians as directed by medical staff
– Takes verbal or written direction from physicians or other staff to follow up with patients on a variety of care circumstances in an organized, efficient, and timely manner
– Maintains an active patient cancellation list via Epic that can be used when short-notice care is available
– Consistently monitors patient messages left on the voicemail throughout the day and provides timely follow up
4. Financial Responsibilities
– Utilizes Epic to verify insurance coverage and benefits to confirm copay amounts owed at check in
– Collects and posts patient payments accurately including copays and surgery payments
– Runs and reconciles end-of-day batches (payments collected throughout the day) with precision and honesty
Additional duties as assigned by managers/administrators/owner.
Interested candidates should email their resume and cover letter to Megan Herb, Patient Services Manager, at Megan.Herb@thedacare.org.